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Norman Services

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Contact Information

Rebecca Woodard
Norman Services
Phone: (217) 328-3313, X180
Email: rwoodard@ccrpc.org

Champaign County Regional Planning Commission
1776 East Washington Street
PO Box 17760
Urbana, Illinois 61803-7760
Phone: (217) 328-3313
IL Relay: 711
Fax: (217) 328-2426

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Program Purpose

DCFS has created services, often referred to as "Norman Services," for families who have one or more children who are at risk of being placed in DCFS care or who have children who cannot be returned home and one of the reasons for this risk is lack of food, shelter, clothing, or other items that if providing this service will keep your child in your care or, if the child is in DCFS custody, will help your child return home. Youth Housing Advocacy Services assist DCFS wards transition to independence.

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About the Program

In order to assist families in finding affordable housing, DCFS had created the Housing Advocacy Program (HAP). HAP provides a worker to assist Norman Families obtain housing. HAP workers will provide the following assistance:

  • refer families to an emergency shelter or domestic violence shelter
  • develop relationship with landlords through ongoing contract
  • provide apartment listings
  • prepare families to meet with potential landlords
  • assistance with transportation to view apartments or meet with landlords, when necessary
  • assist the family in applying for income assistance programs
  • link the family to community resources to meet subsistence needs, including the emergency cash assistance program
  • provide follow-up services to prevent future housing problems
  • transport appropriate families to domestic violence shelters
  • negotiate with landlords
  • provide assistance to obtain subsidized housing, such as Section 8

If you have children in DCFS custody, a referral for this program should be made in time to allow you to obtain housing before your children are returned to you.

Youth Housing Assistance

The Illinois Department of Children and Family Services may provide housing advocacy services and/or cash assistance to stabilize the housing situation of an emancipating or emancipated ward (before his or her 21st birthday).Housing advocacy services assist clients in obtaining and/or maintaining stable housing. Services include:

  • assistance in securing affordable housing
  • consumer education
  • budget counseling
  • linkages to community resources (i.e. assistance with utilities, clothing and food)
  • follow-up services for a minimum if three months after the client secures appropriate housing

Please apply at least 6 months before a youth's 21st birthday to allow sufficient time to locate housing and for follow-up services.

If your request for housing, emergency cash assistance or any other service you believe should have been provided to you is denied, reduced or delayed, you have the right to appeal DCFS' decision immediately.

If your request for emergency cash assistance is denied or reduced, you should receive a letter from your caseworker or the person that denied your request stating the reason for the denial or reduction. Even if you do not receive this letter, you may still appeal anyway.

To appeal a DCFS decision on cash assistance or services, you must send a written request within 45 calendar days of the date of decision. You should send your written request for appeal along with your name, your address, your children's names and dates of birth, and the name of the individual responsible for the delay, denial, or reduction of services to:

Rebecca Woodard
Champaign County Regional Planning Commission
1776 E. Washington St.
P.O. Box 17760
Urbana, IL 61803

Assistance with the Illinois Department of Human Services' (IDHS) Public Aid Program (TANF).

DCFS and IDHS should work together to coordinate the service requirements of each program. Your DCFS caseworker can assist you in getting benefits through public aid.

If your children are about to return home and you will be eligible to receive TANF when your children are returned, IDHS will allow Norman families to apply for public aid (TANF) before the child is returned home.

If your children are being placed in DCFS care for less than 90 days and you currently receive public aid (TANF), IDHS will provide eligible Norman families an "adult only" grant if DCFS believes that the children will be placed in DCFS custody for 90 days or less.

Norman families are not excluded from receiving assistance from other DCFS programs. Talk to your caseworker about your service needs to determine if other programs may assist you.

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Eligibility and How to Apply

These families are often referred to as Norman families. Therefore, if:

  • a DCFS investigator is considering placing your children in DCFS custody based on one of the reasons stated above;
  • you have an open DCFS case and your caseworker is considering placing your children in DCFS custody based on one of the reasons stated above;
  • your DCFS caseworker or the court tells you that your child cannot be returned to you because of one of the reasons listed above.
Families are referred by as DCFS caseworker for Norman Services.

Youth applying for housing advocacy services must:

  • be at least 17 and less than 21 years of age
  • be a DCFS ward within 6 months of emancipation or be a former ward who was emancipated (Note: Wards who entered adoption or subsidized guardianship after their 14th birthday are also eligible)
  • be homeless or in significant danger of becoming homeless if assistance is not provided
  • have an income that is sufficient to meet rent and utility costs; or be in a program that will help them obtain an income before housing is obtained (e.g. a job placement program)

Youth Cash Assistance Program

Cash assistance is to assist newly emancipated wards or former wards (before their 21st birthdays) when a potential crisis exists. Cash assistance may be authorized for the following reasons:

  • housing security deposit
  • rent when the client cannot make the payment
  • partial housing subsidy for a period of one year following the emancipation (housing costs must exceed 30% of income and assistance cannot continue past the client's 21st birthday)
  • beds for the client and the client's children
  • current utility bills or deposits
  • appliances
  • other items required by the client to avoid or manage a crisis

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Links to Related Websites

Department of Children & Family Services:  http://www.state.il.us/dcfs

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