2018 Region 8 HSTP Report Card

2018 Region 8 HSTP Report Card

Summary

Performance Measure Result Scorecard

PerformanceMeasure Ratings HistoricTrend CurrentStatus PlanObjective
Awareness of Services
Transportation Directory 2018
positive
 
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Directory created in March 2018. Directory usage increased from 5 views in March to 64 in December 2018. The directory was updated in May 2018 and November 2018 and had a total of 439 views. Directory creation, number of updates, directory webpage views, and number of link shares
Marketing Campaigns 2018
positive (1)
 
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Every public transit agency in Region 8 used marketing campaigns to inform the public about their services in 2017 and 2018. Agencies used the radio, newspapers, social media, public events, brochures, and billboards to disseminate information. Human service agencies do not need to market their transportation services since they only provide transportation to their clients. Number and types of marketing campaigns used
Service Efficiency
Ridership: 5310 Agencies 2018
positive (3)
 
download (2)
Trips provided by 5310 agencies had not been tracked previous to 2017. Nine reporting 5310 HSTP agencies supplied their clients with 513,129 trips in 2018, a 16 percent increase from 2017. To track and increase rural transit ridership annually with Region 8 HSTP agencies.
Unduplicated Riders: 5310 Agencies 2018
neutral
 
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5310 agencies served 1,254 unduplicated riders, a three percent decrease from 2017 to 2018. All but one agency out of nine agencies reported data. Increase the number of unduplicated riders annually.
Trips per Mile: 5310 Agencies 2018
positive (4)
 
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5310 agencies provided 0.36 trips per mile, a 20 percent increase from 2017 to 2018. Note: Trips per mile are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service. Increase the trips per mile
Trips per Hour: 5310 Agencies 2018
negative
 
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5310 agencies provided 2.93 trips per hour, a 32 percent decrease from 2017 to 2018. Note: Trips per hour are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service. Increase the trips per hour annually.
Trip denials 2018
negative (1)
 
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Only 5311 agencies track denials since 5310 agencies provide trips directly to their clients. This metric receives a negative rating due to the 14 percent increase in denials between 2017 and 2018. The denials increase can partially be attributed to the MCO-related trip requests that were made outside of agencies’ service areas. Decrease trip denials annually.
Ridership: 5311 Agencies 2018
positive (4)
 
download (7)
5311 agencies provided 353,685 trips, a seven percent increase between 2017 and 2018. To track and increase rural transit ridership annually with Region 8 HSTP agencies.
Unduplicated Riders: 5311 Agencies 2018
positive (5)
 
download (8)
5311 agencies served 10,986 a 51 percent increase from 2017. Public transit agencies track unduplicated riders with less consistency to remove barriers to ridership. An additional agency reported data that was not provided last year. Ridership increased slightly when this agency’s data was removed for comparison between 2017 and 2018. Increase the number of unduplicated riders annually.
Trips per Mile: 5311 Agencies 2018
negative (2)
 
download (9)
5311 agencies provided 0.15 trips per mile, a 12 percent decrease from 2017 and 2018. Increase the trips per mile
Trips per Hour: 5311 Agencies 2018
neutral
 
download (10)
5311 agencies provided 2.85 trips per hour, a three percent increase from 2017 to 2018. Note: Trips per hour are an indicator for service efficiency, but this metric does not provide a comprehensive review into a transportation agency’s level of service. Increase the trips per hour annually.
Coordination and Quality of Service
Service contracts 2018
positive (5)
 
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The 5311 agencies had 46 service contracts in 2018. Only one agency does not record fares per county, so those counties were excluded. The 5310 agencies held 12 service contracts and only contracted with public transit agencies. An increase of three service contracts from 2017 to 2018 led to a positive rating. Increase the number of service contracts annually in Region 8.
Service contract revenue 2018
positive (7)
 
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5311 agencies collected 18 percent more farebox revenue from 2017 to 2018. One public transit agency does not track farebox revenue by county, and their data is not included. 5310 agencies do not collect fares from their clients. Increase the amount of contract revenue annually in Region 8.
Regional forums conducted 2018
positive (8)
 
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A vehicle maintenance forum was held on December 13, 2018 in Decatur at the Region 8 HSTP meeting. Sangamon Mass Transit District conducted the maintenance forum with information on preventative maintenance and reoccurring issues with service vehicles. No coordinated events or forums were held in 2017. The number of maintenance forums held, the number of participants at forums, and post-forum evaluations.
Surveys collected 2018
positive (9)
 
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Region 8 agencies completed 720 rider surveys, a 14 percent increase from 2017 to 2018. The number of major employers, senior centers, and rider surveys completed.
Farebox revenue 2018
positive (8)
 
download (19)
5311 agencies collected 18 percent more farebox revenue from 2017 to 2018. One public transit agency does not track farebox revenue by county, and their data is not included. 5310 agencies do not collect fares from their clients. Increase the amount of fares collected by Region 8 HSTP agencies annually
Transportation Advisory Groups 2018
neutral
 
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The number of transportation advisory groups for public transportation agencies in Region 8 stayed the same from 2017 to 2018. Champaign, Coles, Douglas, Macon, and Piatt County all have transportation advisory groups. For every public transit agency or county in Region 8 to have a transportation advisory group.
Interagency Coalitions 2018
positive (6)
 
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The number of interagency coalitions that Region 8 agencies participated in increased by one from 2017 to 2018. For every transit agencies in Region 8 to participate routinely in an interagency coalition.
Training and Accessibility
Driver trainings 2018
positive (5)
 
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The number of RTAC trainings conducted in Region 8 decreased by one, but the number of Region 8 trainees increased by 13 percent. The data reflected in the graph compares the number of training attendees with the number of RTAC trainings hosted by Region 8 agencies. Increase the number of driver trainings attended by Region 8 agencies
Accessible Materials 2018
positive
 
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All Region 8 HSTP members use one or more accessibility methods for their informational materials in 2017 and 2018. All Region 8 agencies use one or more methods of accessibility for online and physical materials by 2020.